FAQs

Cancellation policy for deposited Tours:
– If you cancel your booking, your deposit will not be refunded
– If you are a “no-show” on the morning of the trip, for whatever reason, you will lose your deposit

Cancellation policy for full charged Tours:
– Up to 48 hours before the start of the activity: 50% refund
– Less than 48 hours before the start of the activity or in the event of a no-show: no refund

* Flight delayed, food poisoning, getting sick unable to attend tour. Under those circumstances, we agree to reschedule your start date with an additional charge of 50% of the total tour cost
* The refund is done using the same payment method. In the event of credit cards which are charged monthly, the amount shall be credited at the end of the current invoicing period. The exact time of the refund depends on the user’s credit card agreement. The refund by bank transfer shall be done within seven bank working days.
* Note: Refunds will ALWAYS be issued through Paypal

• Airport pickup (Tan Son Nhat / Cam Ranh / Noi Bai): Default service includes standard time and mileage allowance.

          Airport pickup (Tan Son Nhat / Cam Ranh / Noi Bai): Additional charges may apply for extended routes or extra mileage.

          Weekend surcharge (Sat–Sun): Applicable during weekends and peak periods.

• ---

  Cancellation before 3:00 PM on the previous day: No charge.

  Cancellation after 3:00 PM on the previous day but at least 4 working hours before service start: Partial charge applies.

  Cancellation at service start time or no-show: Full charge applies.

• Service Areas:
  Ho Chi Minh City, Ha Noi, Nha Trang, Da Nang, Can Tho, Hue

• Pick-up/drop-off is included within a 15km radius (one way) from the assigned base. From the 16th kilometer onward, the additional distance will be counted toward the daily mileage usage.

• Car Rental Packages (Hourly Use):

  • Option 1: 4 hours / 50 km (City or Out-of-City)

  • Option 2: 5 hours / 100 km (City or Out-of-City)

  • Option 3: 8 hours / 100 km (City or Out-of-City)
    OR Full day use (07:00–18:00) / 100 km

1. Booking and Confirmation

• All services must be booked in advance through VJ Links’ official communication channels (website, hotline, or authorized representative).

2. Service Inclusions

Unless otherwise stated, service fees include:

• Professional driver

• Fuel

• Insurance

• Vehicle maintenance and operating costs

Additional services (tolls, waiting time, extra kilometers, parking fees, or special requests) may incur extra charges.

3. Customer Responsibilities

Customers must:

• Provide accurate information when booking.

• Ensure personal belongings are not left inside the vehicle.

• Respect the rules regarding food, drinks, smoking, and luggage capacity.

VJ Links is not responsible for lost, damaged, or forgotten items.

4. Safety and Compliance

• Seatbelts must be worn at all times.

• Children under legal age/height must use appropriate child seats (upon request, subject to availability).

• For safety reasons, drivers reserve the right to decline unsafe requests (ex: illegal routes, dangerous stops, exceeding vehicle limits).

5. Modification & Cancellation Policy

• Any change or cancellation must be notified within the allowed time frame under VJ Links’ cancellation policy.

6. Service Refusal

VJ Links may refuse service in cases of:

• Abusive or inappropriate behavior

• Illegal activities

• Operating under influence (alcohol/drugs)

• Failure to comply with regulations

7. Acceptance of Terms

By booking and using any service provided by VJ Links, the customer confirms acceptance of these terms and agrees to comply with all regulations.

• Pick-up/drop-off within 15km/one way; from the 16th kilometer onwards, the distance will be added to the daily usage kilometers

• Available hourly packages:

  • Option 1: 4 hours / 50km (City or Out-of-City)

  • Option 2: 5 hours / 100km (City or Out-of-City)

  • Option 3: 8 hours / 100km (City or Out-of-City)
    OR full-day hourly block (07:00–18:00) / 100km